Whiskered Wellness T&Cs

Our Terms:

When subscribing to Whiskered Wellness Club, you are agreeing to these terms and conditions. By registering for this annual subscription service, it means that you are entering into a contract with NEW HOPE VETS LTD. 

Our Privacy Policy:

For our privacy policy please see our website. New Hope Vets will use your personal information to administer the Whiskered Wellness Club. We may have to share your personal information with authorities to prevent fraud and to comply with legal and regulatory requirements. We comply with GDPR to protect your personal information.

Company Info:

Company Name:

New Hope Vets Ltd

Company Address:

49 Field Road, New Brighton, CH45 5BG

Email:

Howcanwehelp@newhopevets.co.uk

Website: 

www.newhopevets.co.uk

Phone: 

0151 459 1595

Company no: 

14166993

VAT registration:

423 6084 13

When may animals join Whiskered Wellness:

Puppies and kittens may join the puppy or kitten plan respectively from the age of 6 months. Rabbits may join at any point. Adult dogs and cats may join their respective plans from 6 months of age. Senior plans may be joined at any stage after 6 months of age.

Adult Dog and Cat Whiskered Wellness Club entitlement:

Annual vaccination (incl. Kennel cough for dogs) with vet consultation

Year-round flea, tick and worm treatment

Two additional vet consultations

Nail clip and anal gland expression by nurse (subject to availability)

No insurance admin fee

10% off routine neutering

10% off dental procedures

Microchip (if needed)

Annual urine analysis

Puppy Whiskered Wellness Club entitlement:

Primary course of vaccinations (incl Kennel cough) with vet consultation

Year-round flea, tick and worm treatment

Nail clip and anal gland expression by nurse (subject to availability)

Six-month health check

No insurance admin fee

10% off routine neutering

10% off dental procedures

Microchip

Annual urine analysis

Kitten Whiskered Wellness Club entitlement:

Primary course of vaccinations with vet consultation

Year-round flea, tick and worm treatment

Nail clip and anal gland expression by nurse (subject to availability)

Six-month health check

No insurance admin fee

10% off routine neutering

10% off dental procedures

Microchip

Annual urine analysis

Senior Cat and Dog Whiskered Wellness Club entitlement:

Annual vaccination (incl. Kennel cough) with vet consultation

Year-round flea, tick and worm treatment

Two additional vet consultations

Nail clip and anal gland expression by nurse (subject to availability)

10% off dental procedures

10% off dental procedures

Microchip (if needed)

Annual blood pressure check

Annual blood test

Rabbit Whiskered Wellness Club entitlement:

Annual vaccination (Myxo, RHD 1, RHD 2) and deworming with vet consultation

Six-month health check and deworming

Nail clip by nurse (subject to availability)

No insurance claim admin fee

10% off routine neutering

10% off dental procedures

How to start the subscription: 

You can start the subscription by  registering on our website and booking an appointment for your pet, so that we can ensure that the medications we prescribe is safe for them. 

Your subscription is unique to us:

We are an independent vet and so your subscription and provision of services cannot be transferred to another practice. 

Change of Plans:

Please note that New Hope Vets Ltd will automatically change your plan to an adult plan after 6 months. 

We cannot refund unutilized benefits:

It is your responsibility to use the benefits that you are entitled to, but if benefit is not used, you will not be entitled to a refund for benefits not utilized. 

We will remind you of your benefits:

We will send out reminders to inform you, when your parasiticides are due, you can unsubscribe from this service, by contacting the practice via email or via the website. It is your responsibility to update your contact details in order for us to send reminders.

After registration we will take monthly payments from the third month: 

You will make the first three month’s payment upon registration and thereafter subsequent payments will be via Direct Debit. 

Your subscription fees:

Subscription fees will differ depending on the weight and species of your pet. If your pet’s weight changes, it is your responsibility to please inform us. Weight changes will influence the cost of the parasiticides and therefore may change your monthly subscription fees.

We may increase your payment: 

New Hope Vets has the right to increase the monthly direct debit, with the provision that we must inform you, in writing, at least one month before the increase. If you wish to cancel your subscription at this time, then you have to inform New Hope Vets in writing within two weeks of receiving the information. 

We will automatically renew your Whiskered Wellness Plan:

Your pet’s membership will automatically renew every year on the anniversary of the inception date. However, New Hope Vets may at their discretion change the renewal date, but we have to inform you.

Failing to make monthly payment: 

If you fail to pay monthly, then New Hope Vets may at their discretion suspend goods and services until payment has been received for all outstanding amounts. Should you fail to pay within 30 days, New Hope Vets may terminate your membership with immediate effect by giving notice to you in writing.

A failed Direct Debit:

If a Direct Debit payment fails, we will re-attempt the Direct Debit after 5 working days for a total of two attempts. We will make a total of 3 attempts to Debit your account. If the third attempt fails, we will cancel your subscription automatically. You will be required to pay for any services and products that you have received under the subscription, for which you have not paid. We may add an additional administration charge for failed payments.

Accounts in arrears:

If your account is in arrears, New Hope Vets may terminate your membership. 

We may terminate this agreement:

New Hope Vets may terminate this agreement if you fail; to meet the terms of this agreement or if you fail to meet the General Terms and Conditions of New Hope Vets Ltd. 

You may terminate this agreement:

During the “cooling off period” in the first 14 days of registering for the Whiskered Wellness Club; 

Or if the pet registered under the account has died;

Or two weeks before the anniversary date. 

However, in all instances your account will be reviewed, and services or products that have been received will be charged for, minus the subscription fees that you have paid. 

To terminate this agreement:

Please inform New Hope Vets in writing via their website, email or post. You should receive a letter of cancellation via email or post to confirm that your membership has been cancelled. 

No other party is included in this agreement:

This agreement is between you and us. No other party has any rights under the agreement.

Your responsibility:

It is your responsibility to use the products as directed by your vet, if you are unsure about any products please ask for assistance.